Advice and Answers from the Silvernest Team
👋 Welcome to the Silvernest Help Center
Got a question about how to use Silvernest or how to homeshare successfully? Find the answer here!
Learn about our guided profile builder, browsing your matches, sending messages and more.
Creating and Editing a Profile
Getting started, editing your details, removing your profile and everything in between.
Creating and Editing a Listing
Time to present your home to the world? Here are some best practices.
Messaging Your Matches
How to use your inbox, ideas for conversation starters and other messaging pro tips.
Managing Your Subscription
Here's an overview of what's included in Silvernest Plus and how to upgrade, manage or cancel your subscription.
Unlisting Your Listing or Profile
Want to take down your listing or profile? Here's how to unlist it without deleting your account altogether.
Preparing to share
Tips for getting yourself and your home ready for homesharing.
Vetting housemates and safety tips
Selecting a housemate is a big decision! Here are some tools to help you make it.
Identity Verification for Hosts
Show your matches that you're you! Here's what you need to know about identity verification.
Identity Verification for Homeseekers
How verifying your identity can improve your Silvernest experience, plus an overview of the process.
Vetting and Screening Housemates
What to ask, what to consider and why it's worth taking the time to vet your match.
Living together harmoniously
Best practices for making the most of your Home Sweet Shared Home.
Everything you've ever wondered about us, our policies and more.
About Silvernest FAQ
This article covers frequently asked questions about Silvernest, our users and our parent company.
Be the person you'd like to find on Silvernest. Here's what we expect from our users.
Didn’t find what you were looking for?
Call or text
Reach a human during our service hours:
Monday: 10am - 7pm EST
Tuesday: 11am - 8pm EST
Wednesday: 11am – 8pm EST
Thursday: 11am - 8pm EST
Friday: 10am - 7pm EST