This article answers commonly asked questions about Silvernest plans and pricing, managing your Silvernest subscription and canceling your Silvernest account.
In this article:
- What subscription plans does Silvernest offer?
- How do I upgrade from Silvernest Essential to Silvernest Plus?
- How do I switch from Silvernest Plus to Silvernest Essential?
- How do I delete my Silvernest account altogether?
- Do you offer refunds?
What subscription plans does Silvernest offer?
There are two ways to use Silvernest: Silvernest Essential and Silvernest Plus.
Silvernest Essential includes all these features for free:
For hosts:
- List a space
- View homeseeker ShareScore™ compatibility ratings
- Reply to unlimited messages from homeseekers
- Access chat and phone support 7 days a week
- Background checks available for $29.99 (results good for 90 days)
For homeseekers:
- List a profile
- View host ShareScore compatibility ratings
- Unlimited message sends and replies to hosts
- Access chat and phone support 7 days a week
- Background checks available for $29.99 (results good for 90 days)
Silvernest Plus includes everything in Silvernest Essential, plus the following:
For hosts ($24.95/month):
- Background checks included (normally $29.99 each)
- Send unlimited messages and replies to homeseekers
- Customizable Nest Easy Homesharing Agreement™ template
For homeseekers ($14.95/month):
- Background checks included (normally $29.99 each)
Learn more about Silvernest features and pricing.
How do I upgrade from Silvernest Essential to Silvernest Plus?
To upgrade your account:
- Log in to Silvernest.
- From any screen, click the Upgrade button in the upper-right corner.
- You will be taken through step-by-step instructions to upgrade to Silvernest Plus.
How do I switch from Silvernest Plus to Silvernest Essential?
To switch from Silvernest Plus to Silvernest Essential:
- Log in to Silvernest.
- Click your profile picture in the upper-right corner.
- Select Account from the dropdown menu that appears.
- On your Account page, click Manage in the Membership section:
- Select Cancel plan:
- Select Cancel plan again on the next screen:
- When you cancel your Silvernest Plus plan, you will automatically switch back to Silvernest Essential. If you wish to delete your Silvernest account altogether, see below.
How do I delete my Silvernest account altogether?
Contact Silvernest Customer Service to delete your account. Here’s how to reach us:
By chat (available 7 days a week 8am – 4pm PST):
- Visit www.silvernest.com.
- Click the orange button in the bottom-right corner:
- Send a message saying you’d like to delete your account.
By phone (available 7 days a week 8am – 4pm PST):
- Call or text (720)-703-9389.
- Let the representative know you’d like to delete your account.
By email (available 24/7):
- Send an email to hello@silvernest.com saying you’d like to delete your account.
Do you offer refunds?
All charges are non-cancellable and non-refundable unless expressly stated otherwise. To learn more, please review our Terms of Use.
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