Silvernest Subscription FAQ

This article answers commonly asked questions about Silvernest plans and pricing, managing your Silvernest subscription and canceling your Silvernest account.  

In this article: 

• What subscription plans does Silvernest offer?
• How do I upgrade from Silvernest Essential to Silvernest Plus? 
• How do I switch from Silvernest Plus to Silvernest Essential? 
• How do I delete my Silvernest account altogether? 
• Do you offer refunds? 

What subscription plans does Silvernest offer? 

There are two ways to use Silvernest: Silvernest Essential and Silvernest Plus.  

Silvernest Essential includes all these features for free:   

For hosts:   

• List a space   
• View homeseeker ShareScore™ compatibility ratings   
• Reply to unlimited messages from homeseekers    
• Access chat and phone support 7 days a week   
• Background checks available for $29.99 (results good for 90 days)   

For homeseekers:   

• List a profile  
• View host ShareScore compatibility ratings  
• Unlimited message sends and replies to hosts  

• Access chat and phone support 7 days a week   
• Background checks available for $29.99 (results good for 90 days)   

Silvernest Plus includes everything in Silvernest Essential, plus the following:    

For hosts ($24.95/month):   

• Background checks included (normally $29.99 each)   
• Send unlimited messages and replies to homeseekers   
• Customizable Nest Easy Homesharing Agreement™ template   

For homeseekers ($14.95/month):   

• Background checks included (normally $29.99 each)  

Learn more about Silvernest features and pricing. 

How do I upgrade from Silvernest Essential to Silvernest Plus? 

To upgrade your account: 

1. Log in to Silvernest.  
2. From any screen, click the Upgrade button in the upper-right corner.  
3. You will be taken through step-by-step instructions to upgrade to Silvernest Plus. 

How do I switch from Silvernest Plus to Silvernest Essential? 

To switch from Silvernest Plus to Silvernest Essential: 

1. Log in to Silvernest.  
2. Click your profile picture in the upper-right corner.  
3. Select Account from the dropdown menu that appears.  
4. On your Account page, click Manage in the Membership section:
   
5. Select Cancel plan:
   
6. Select Cancel plan again on the next screen:
   
7. When you cancel your Silvernest Plus plan, you will automatically switch back to Silvernest Essential. If you wish to delete your Silvernest account altogether, see below. 

How do I delete my Silvernest account altogether? 

Contact Silvernest Customer Service to delete your account. Here’s how to reach us: 

 
By chat (available 7 days a week 8am – 4pm PST):  

1. Visit www.silvernest.com. 
2. Click the orange button in the bottom-right corner:  
   
3. Send a message saying you’d like to delete your account. 

By phone (available 7 days a week 8am – 4pm PST):  

1. Call or text (720)-703-9389. 
2. Let the representative know you’d like to delete your account. 

By email (available 24/7):  

1. Send an email to hello@silvernest.com saying you’d like to delete your account. 
    

Do you offer refunds? 

 All charges are non-cancellable and non-refundable unless expressly stated otherwise. To learn more, please review our Terms of Use. 

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