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Silvernest Subscription FAQ

This article answers commonly asked questions about Silvernest plans and pricing, managing your Silvernest subscription and canceling your Silvernest account.  

 

In this article: 

 

What subscription plans does Silvernest offer? 

There are two ways to use Silvernest: Silvernest Essential and Silvernest Plus 

 

Silvernest Essential includes all these features for free:   

For hosts:   

  • List a space   
  • View homeseeker ShareScore™ compatibility ratings   
  • Reply to unlimited messages from homeseekers    
  • Access chat and phone support 7 days a week   
  • Background checks available for $29.99 (results good for 90 days)   

  

For homeseekers:   

  • List a profile  
  • View host ShareScore compatibility ratings  
  • Unlimited message sends and replies to hosts  
  • Access chat and phone support 7 days a week   
  • Background checks available for $29.99 (results good for 90 days)   

 

Silvernest Plus includes everything in Silvernest Essential, plus the following:    

For hosts ($24.95/month):   

  • Background checks included (normally $29.99 each)   
  • Send unlimited messages and replies to homeseekers   
  • Customizable Nest Easy Homesharing Agreement™ template   

 

For homeseekers ($14.95/month):   

  • Background checks included (normally $29.99 each)  

 

Learn more about Silvernest features and pricing. 

 

How do I upgrade from Silvernest Essential to Silvernest Plus? 

To upgrade your account: 

  1. Log in to Silvernest 
  2. From any screen, click the Upgrade button in the upper-right corner.  
  3. You will be taken through step-by-step instructions to upgrade to Silvernest Plus. 

 

How do I switch from Silvernest Plus to Silvernest Essential? 

To switch from Silvernest Plus to Silvernest Essential: 

  1. Log in to Silvernest 
  2. Click your profile picture in the upper-right corner.  
  3. Select Account from the dropdown menu that appears.  
  4. On your Account page, click Manage in the Membership section:
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  5. Select Cancel plan:
  6. Select Cancel plan again on the next screen:
  7. When you cancel your Silvernest Plus plan, you will automatically switch back to Silvernest Essential. If you wish to delete your Silvernest account altogether, see below. 

 

How do I delete my Silvernest account altogether? 

Contact Silvernest Customer Service to delete your account. Here’s how to reach us: 

 
By chat (available 7 days a week 8am – 4pm PST):  

  1. Visit www.silvernest.com. 
  2. Click the orange button in the bottom-right corner:  
  3. Send a message saying you’d like to delete your account. 

 

By phone (available during service hours):  

  1. Call or text (720)-703-9389. 
  2. Let the representative know you’d like to delete your account. 

Service hours:

Monday: 10am - 7pm EST
Tuesday: 11am - 8pm EST
Wednesday: 11am – 8pm EST
Thursday: 11am - 8pm EST
Friday: 10am - 7pm EST

 

By email (available 24/7):  

  1. Send an email to hello@silvernest.com saying you’d like to delete your account. 
     

 

Do you offer refunds? 

 All charges are non-cancellable and non-refundable unless expressly stated otherwise. To learn more, please review our Terms of Use. 

 


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